Contact Us2018-06-12T16:52:58+00:00

Send us a message, we’d love to hear from you.

Our customer service team work 24/6. Our service is friendly and we give technical know how along with working, designs and order. You can visit our home page for FAQ but in case you have some urgent inquiry you can send it from this page. We will take 1-6 hours to get back to you with our answer.

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Frequently Asked Questions

Place your Vector or Digitizing order by filing up our online form or send us a mail at falcon.em[email protected], mention all your needs, attach any file you want to be embroidered as is & leave the rest on us.

We Accept All format of graphics Like JPG, JPEG, PDF CDR, AI, Eps, BMP, Tif, Gif, Pcx, Png, Dxf, Psd, etc. We advice you to send/submit high resolution image Because its give premium result of digitizing. We always give our best for each design.

Your design is ready! Our quality assurance department will examine the outcome now & if it’s up to the mark (required standards) we’ll upload it to our server for you to download (under your account). we will mail you if you are not an approved vendor.

First we will send you approval, You may download it now, no need to pay anything yet, as your satisfaction is our pride! Download & check it If it looks good let it be approve, if not you may ask for an edit. For the New Clients we will send invoices at time of order delivery, When you Become a Approve Vendor we will go charge once/twice in a month. we will not charged untill unless you are satisfied.

We accept payment from Paypal, payoneer, Credit & Debit Card.

We provide full freedom to our valuable clients. we provide unlimited revisions with in 30 Days without any charges. we also offer unlimited stitches with no extra charges.

No we will not charge for edit or revision of which we have done.

You can pull backup any time just drop us a mail with your required PO# numbers. For money back simply mail us sew out/reason with in 7 Days, after order delivery.