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Privacy Policy

At, your privacy is a top priority. Please read our Privacy Policy.


Our Falcon Embroidery Store is committed to protecting your privacy. This “Privacy Policy” is to inform you about the information we gather and how we use it.


Falcon Embroidery requires that shoppers register with a valid email address. A valid email address is required so that we can contact you about the designs that you have purchased. A password that can be set by shoppers is necessary to access the products that they have purchased, and to use the unique and personal parts of the site, such as profile page, wish-list, downloads, and past purchases. Shoppers at Falcon Embroidery are assured that their email address, name, and password are kept private and secured and are not sold, exchanged, or traded with any third party. We will share your personal information with third parties only in the ways that are described in this privacy policy. Your information shall be retained for as long as your account is active. If you wish to cancel your account please contact us at We will retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. After registration, shoppers will receive a confirmation email with their email address registered on the site that they can keep for their records.


Falcon Embroidery uses PayPal for processing payments. We do not store your card data on the servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as it is necessary to complete your transaction. After that is complete, your purchase transaction information is not saved.

Refund Policy For Digital Products

Falcon Embroidery hopes that you never have to cancel or refund any of the products. But in case you have to then, Team Falcon would be here to help you. The conditions in which you can return or refund your product are:

NOTE: Please contact us within 24 hours after making a purchase.

1. If you receive damaged/corrupt files.

2. If you buy the same designs twice.

3. If you get the wrong files.

4. If you contact us after 24 hours, you won't be eligible for a refund.

7. The Refund will be done through either PayPal or our Store credits (as per your choice) within 7 business days of the request. 

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register, place an order, subscribe to the newsletter, fill out a form, interact with our social media accounts, and/or get in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Web Browser Cookies

Our Site may use "cookies" to enhance the User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

Blog / Forum

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request the removal of your personal information from our blog, contact us at In some cases, we may not be able to remove your personal information, and in such a case. we will let you know the reason we are unable to do so and why.


We display personal Testimonials/Reviews of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Promotional Mailings and Newsletters

Email newsletters are sent weekly or monthly with information about new designs and promotions. All shoppers can choose not to receive weekly updates by filling out the Contact Falcon Embroidery form on the Website, or by replying to one of the promotional emails and requesting to be removed from the mailing list.


Falcon Embroidery uses a Cart form for shoppers to purchase products. Shoppers can pay for an order via PayPal, or using a Visa, MasterCard, or Discover credit card. The site collects the billing and financial information (credit card numbers and security codes). Financial information that is collected is used only to bill the shopper for the products requested. This information is used only for that purpose and is never shared with any other person or company. No PayPal/credit card information is stored in your profile or in any other area of the site rather than the data legally required by the credit card companies.

Payment Processing/Handling Fee 

Our aim is to provide creative and high-quality patterns at low costs; we deduct a small 4% + $0.30 fee from your total shopping amount to cover our costs of processing or handling your orders, files, and accounts. As it would be unfair to charge this fee on every design; consequently the processing fee is deducted from the total shopping amount. Such charging of the processing fee will be unequivocally shown in your account or financial statement.

The Payment Processing/Handling Fee is charged on all payment methods available at our store and not only on PayPal. It is to be kept in mind, that the fee we charge is not the PayPal Processing Fee. Read PayPal Policy

Copied From PayPal Policy: No surcharges

You agree that you will not impose a surcharge or any other fee for accepting PayPal as a payment method. You may charge a handling fee in connection with the sale of goods or services as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for non-PayPal transactions.


Falcon Embroidery contains links to other websites. Falcon Embroidery is not responsible for the privacy practices or the content of the other Websites. As privacy practices may vary at other sites, please review each site's privacy policy.


We follow generally accepted standards to protect the personal information submitted to us, both during transmission and as it is received. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Falcon Embroidery reserves the right to modify this privacy policy at any time. If we make any material changes to the privacy policy, we will post a notice on the website, or social media channels or send an email notification. We will also advise you to keep a check for any modifications. You should know how the change would affect you. We strongly advise you to read the Privacy Policy so you will be aware of the information we collect, how we use it, and under what circumstances (if any) we disclose it. We will also mention any significant and upcoming changes in an email at least 30 days in advance of the changes. At that time, if you wish to remove or amend any information that is stored at, you may do so. Instructions for removing and adjusting information will be included in the email sent to you.

Contacting Falcon Embroidery

If you have any questions about the privacy policy or need to contact us, please use the following methods:

Email: |

Phone: 310-299-1219

Legal Disclaimer

In certain situations, Falcon Embroidery may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We make every effort to preserve user privacy, but we may need to disclose personal information when required by law, such as to comply with a current judicial proceeding, a court order, or a similar legal process wherein we have a good-faith belief that such action is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or to respond to a government request. If Falcon Embroidery is involved in a merger, acquisition, or sale of or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information