Contact Us
How can we help? Get in touch right now!
Have a question about an order, download, file format, or embroidery design? Send us a message, and a member of our team will be happy to help.
To help us resolve your issue quickly, please include your order number, machine model, file format, and a screenshot if possible. We usually respond within four hours.
8 Hrs
RESPONSE
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SAME DAY
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AVAILABLE
Faster than writing to us.
These four covers most of what lands in our inbox. If yours is here, you can be stitching again in two minutes instead of waiting on a reply.
- Plug in USB:
Insert your USB drive into an available USB port on your computer. - Locate the File:
Find your unzipped embroidery design file and right-click it. - Copy to USB:
Select Send to from the menu and pick your USB drive. - Safely Eject:
Safely eject the USB drive from your computer to prevent file corruption. - Load onto Machine:
Plug the USB into your embroidery machine, browse the drive, and select your design.
We run six types of offers, sometimes at the same time:
| Offer Type | What it means |
|---|---|
| Sitewide / Collection Discount | A flat % off everything, or everything in a specific collection |
| BOGO (Buy X, Get 1 Free) | Buy a set number from one category, get 1 free from another category |
| Exclusive Category Pricing | Buy 5+ designs from a category and each one drops to a special price |
| Bundle Offer | Buy several designs together as a set for a lower combined price |
| Free Gift with Purchase | Spend a certain amount and a product will be added to your cart automatically as a Free Gift |
| Freebies | Designs that are completely free, no purchase required |
A percentage discount, for example 55%, 60%, 70%, 80%, or 90% off. It can apply to the whole store or just to one collection.
You will see the original price struck through with the sale price clearly highlighted on both the product page and in your cart.
Check our home page banner or go to sale page for the active percentage.
Send Us A Message
Tell us the design name and the format you downloaded — we can re-cut the file or resend the link within the hour.
